Welcome to our Terms and Conditions page! By using our service, you are agreeing to be bound by our terms and conditions. If you don't wish to be bound by what you read below, you shouldn't use Agony Advice. We may change or update these terms at any time without prior notice.

Disclaimer of Liability

By using our site and services, you agree that under no circumstances shall Agony Advice, its parent, owners, affiliates, 'aunts' and 'uncles' and employees be liable for any direct, indirect, incidental or any other type of loss or injury resulting from your use or downloading of any content on our site, or from any advice or any other communication received by you from us. 

By using our site and its services, you agree to be bound by the statement on our Disclaimer page.

Privacy Statement

By using our site and services, you agree to our Privacy Statement on how we handle and store your personal data.

Copyright

Except as expressly provided in this Agreement, all of the content on this site is the property of Agony Advice and is protected by UK and international copyright laws. "Content" means any information, mode of expression, or other material and services found on Agony Advice. Our content is intended for individual, personal use only. You may copy and distribute any content found on our site or provided in any emails from us provided that i) such material is for non-commercial use, and ii) any material copied remains intact and includes the following notice: "Copyright 2006 Agony Advice. All rights reserved." AND includes a html hyperlink to our site eg. http://www.agonyadvice.co.uk. Any sort of commercial use of our content is strictly prohibited without our prior written permission.

Our Advice

We make no warranty for the worth or validity of our advice. By purchasing our advice, you agree that, for a sum pre-agreed by both you and us, we shall supply you with advice of not less than the number of words agreed at the point of sale. We vouch that the advice we provide you with shall be in the spirit of attempting to answer your problem, concern, request for information, guidance or opinion. As the quality, validity or usefulness of our advice is a matter of opinion and entirely subjective, your use of our service means you agree to accept our advice as purely our opinion based on the information you have supplied. You have the right to ascribe as much or as little value to our advice as you wish, but as that value is purely subjective and may differ from person to person, you agree that no refund will be possible in the event of your dissatisfaction with the content of our advice.

If we feel that we cannot answer your request for advice for any reason, we may, at our discretion, ask for more information or decline your request and/or refund your payment to you. Reasons for us declining your request for advice include, but are not limited to, a requirement for us to have specific and detailed knowledge of your personal circumstances or medical record, specialist knowledge in an area of which none of our team has specialist knowledge, where the communication from you is considered frivolent, offensive or threatening, where a serious crime has been, is being, or is likely to be committed, or where we feel that we might be at risk of legal action or involved in legal proceedings as a result of giving advice. If we ask for further information from you, this will be within 24 hours of your request, your reply to our request for further information will start a separate, new period of 24 hours in which we will reply. This process may continue until we are satisfied that we have sufficient information to reply to your request.

We offer a money-back guarantee if we fail to respond to your request for advice within our stated timescales. The amount of money refunded depends on how long it takes us to reply to you outside of the 24 hours we promise to reply within. This is detailed below:

Reply within 24 hours = Guarantee met
Reply in more than 24 hours and less than 48 hours = 25% refund
Reply in more than 72 hours but less than one week = 50% refund
Reply in more than one week = 100% refund (advice is free)

The key points here are that:

i) The 24 hour period only starts once you have made payment through Paypal AND correctly completed the Ask Our Advice' form, including your Paypal reference number. If you send us the form with your request for advice but no Paypal reference number, we will not answer your request and the 24 hour period for reply will not begin until we are notified by Paypal that payment has been made by you to our account. Any requests for further information we make to you will be made within this 24 period, as detailed above.

ii) Our obligation is to reply to you within 24 hours. This means that our guarantee is met the moment the reply is sent to you from our mailbox. We can't and don't promise that our reply will be delivered within 24 hours, as we cannot be held responsible for electronic mail delivery failures as these are beyond our control. These include, but are not limited to, failure of our webhost's mail servers, your mail servers, your ISP network (Internet Service Provider) or any software or hardware connected to your computer. Following slow or non-delivery not caused by ourselves, we will, upon request, send you by email (or hardcopy mail for a ?2 fee) evidenced confirmation of when our reply was sent out as proof of our having fulfilled our contractual obligations.

Ultimately, refunds are at the discretion of Agony Advice. Your statutory rights are not affected.

Details can also be found on our Guarantee page.

General

By the terms 'aunts' and 'uncles', we mean anyone employed by us to contribute general or specific advice on our site or in paid or unpaid correspondence with you.

Agony advice is a trading subsidiary of Alveta First Defence.

Complaints about any aspect of our site or services should be sent to us using the form found under the 'Contact Us' section of the menu, with the subject containing the word 'Complaint'.

If any provision in this Agreement is invalid or unenforceable, the remaining provisions will continue in full force and effect. This Agreement shall be governed by the laws of England and Wales as if the Agreement was a contract wholly entered into and wholly performed within England.